Welcome to AceThinker Support Center

Sales FAQs

Is it secure to purchase software from your site?

Yes, definitely! Your privacy is always guaranteed by us. Don’t worry about any virus invasion or personal information leakage.

Can I evaluate the software before purchase?

Yes, we offer free trial versions for most of our products. You can download the software from its product page or the product center. Note that there are some limitations for the trial version like limited function, user limit, output watermark, etc. If you like the program, you can purchase and activate it to use with premium features. For any confusion, you can contact our support team for help.

What payments do you accept?

You can buy any Acethinker product using VISA, Paypal, Master Card, American Express, JDB and more. All standard payment methods are supported.

What if the payment failed?

First of all, please check to ensure the network connection is OK and clear the browser cookies. If the payment is still not successful, it's recommended you turn to other payment methods.

When will I receive the keycode after the purchase?

Once your order has been processed successfully (within 24 hours), the registration code will be sent to your email instantly. If you can't receive the keycode email, you can contact us and we will reply as soon as possible.

What's your refund policy?

We value every customer and always set customer satisfaction as our first priority. If you're unsatisfied with AceThinker products and services, you can contact our support team to submit a refund request. Generally, we will reply in 24 hours to help you solve the problem. For more details about the refunding, you can have a look at Refund Policy.


Can't Find Your Answer?

Don't worry. Simply contact our support team who are happy to help out.
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