At AceThinker, we prioritize our clients' satisfaction by ensuring a seamless experience with our services and products. To help customers make informed decisions, most of our software comes with a free trial version, allowing users to test features before purchasing. These trial versions may include a watermark on exported files or certain usage limitations.
Additionally, we stand by the quality of our products with a 30-day money-back guarantee for eligible programs. Refunds are processed according to specified terms and conditions. Please note that purchases made outside the guarantee period are not eligible for reimbursement.
This approach ensures that our customers only invest in products that truly meet their needs.
AceThinker offers refunds under specific conditions within our money-back guarantee period. Below are the eligible cases for reimbursement:
1.1 Accidental Purchase of Add-On Services
If you unintentionally purchased Extended Download Service (EDS), Registration Backup Service (RBS), or Download Insurance, we can assist in requesting a refund from the payment platform.
1.2 Incorrect Product Purchase
If you bought the wrong product and need to exchange it, we will refund the original purchase after you buy the correct version.
1.3 Duplicate Purchases
If you accidentally bought the same product twice or purchased two products with identical features, we will refund one purchase or replace it with a different product.
1.4 Registration Code or Support Delays
If you did not receive a registration code within 24 hours of purchase or experienced delayed responses from customer support, you may be eligible for a refund.
1.5 Purchase of Alternative Software Due to Technical Issues
If you had to buy a different software to complete your project due to unresolved technical problems, we will issue a full refund or offer an exchange.
If the purchased software has critical technical issues that remain unresolved for 30 days, you may request a refund if you cannot wait for a future fix.
Refund Process & Important Notes
For any refund requests, please ensure they fall within the stated terms. We strive to resolve issues promptly and fairly.
AceThinker does not typically issue refunds or accept returns in the following cases:
1.1 Failure to Review Product Details Before Purchase
Refunds are not granted if a user is dissatisfied due to not reading product specifications or testing the free trial before purchasing.
However, AceThinker may allow an exchange for a product of equal or higher value (minimum $20 difference) within the guarantee period. No price difference will be refunded if the replacement product is cheaper.
1.2 Disputes Due to Unauthorized Transactions
If a purchase was made with a stolen or unauthorized payment method, AceThinker cannot reverse the transaction.
Users should contact their bank or card provider to report fraud.
In such cases, AceThinker may offer a replacement product instead of a refund.
1.3 Registration Code Delays (Within 120 Minutes)
Refunds are not issued if a user claims not receiving a registration code within 2 hours.
Delivery delays may occur due to email filters, typos, or system issues.
Users should contact AceThinker Support to retrieve their code (response within 24 hours).
1.4 Accidental Purchase After Buying Correct Product Elsewhere
No refund is granted if a user buys the wrong product after already purchasing the correct one from another provider.
1.5 Price Variations Between Regions or Competitors
Refunds are not issued due to differences in pricing across locations or compared to other brands.
1.6 Partial Refund Requests
AceThinker does not process partial refunds for individual items within a bundle.
However, a full refund may be issued if the correct product is purchased within the guarantee period.
No refund is given if a user refuses to provide details or test solutions suggested by AceThinker’s support team.
Refunds are not granted for technical problems that arise after an upgrade or if the money-back guarantee period has ended.
If a user does not attempt to restore data to their device, they are not eligible for a refund.
Support assistance is still available in such cases.
Important Notes